Terms & Conditions
You and your traveling companions are deemed to have read, understood and accepted the following travel services booking terms and conditions. Findmerooms.com (product brand of Commonwealth Travel Service Corporation Pte Ltd , also known as CTC Holidays) shall be referred to as "Company" in the terms and conditions below.
1) RESERVATIONS & PAYMENTS
1.1 A reservation is made upon the payment of deposit amount as specified below. This deposit forms part of the final payment. Balance payment is to be paid in full to the Company fourteen (14) days before departure. Failure to comply with this may result in automatic cancellation of reservation and forfeiture of deposit.
1.2 Deposit for Travel Services
A deposit is required upon booking. Minimum deposit based on travel serice price per passenger are: a) Prices below S$1000, deposit required S$300 b) Prices above S$1000, deposit required S$500
2) CANCELLATIONS
2.1 Cancellation of bookings from passengers must be made in writing and received by the Company. The cancellation fee stated below applies.
2.2 Cancellation Fee
The cancellation charges below only apply to travel services operated by the Company, For tour products or individual components supplied by third party (ies) eg. Insight Vacations, Trafalgar Tours, Contiki Holidays, Costa Cruises, train services, air tickets, hotel bookings, etc., cancellation fee under the terms and conditions of the third party(ies) shall apply with a handling fee of S$50 per service per passenger.
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2.3 Cancellation of Tour by Company
At times, due to low participation for a tour package or when the arrangement cannot be confirmed, the Company may choose to cancel the entire tour prior to its commencement. The Company shall notify you of the cancellation at least fourteen (14) days in advance for tours of more than 6 days in duration or eight (8) days in advance for tours of 6 days and less, excluding departure date. The Company may, if it so chooses, recommend alternative tours preferably to the same destination or other tours to you, based on the tour fare of that period. Should you decide not to accept the alternatives; all refunds will be paid to you within two (2) weeks to a month. However, during the peak period, refunds may take around six weeks to be paid.
3) TOUR FARE EXCLUSIONS
All travel services reflected exclude airport taxes, airport security tax, airline insurance surcharges, airline fuel surcharges, visa fees, port tax, service fees as specified by the airline or airport authorities, where applicable custom user fees, Nordic environment tax, all domestic flights (for land tour packages), excess baggage charges, room service, beverage charges, laundry charges, travel insurance, gratuities to drivers/tour guides/leaders, tips to hotel porter and all items of personal nature.
4) CHILD FARE
A child fare is applicable to children below 12 years of age on the date of scheduled departure from Singapore. The child fare is based on a twin-sharing accommodation arrangement with two adults and no additional bed will be provided. A surcharge will be imposed where an extra bed is required for the child or where the child occupies a room with only one adult, and the Company's staff would be pleased to assist you in making enquiries on the applicable surcharges.
5) AMENDMENTS
5.1 General Amendments
Any amendments (excluding departure date, tour type or air-tickets) made by passenger after reservations have been confirmed, an administrative fee of at least S$50 per person per amendment will be imposed by the Company. This applies to both tour packages and free and easy packages only.
5.2 Amendments to Departure Date and Tour Type
For amendments in departure date or tour type, cancellation charges as above will apply.
5.3 Amendments to Flights/Air-Tickets
As the ticket issued is a special ticket restricted to the specified airline only, it is nonnegotiable, non-reissuable, non-refundable and not re-routable. A charge of S$125 per ticket will be levied for any amendment of air tickets once issued. Any alteration of the routing or change of date by the passenger is solely at own risk. No refund will be made for any unused air ticket. For tour members to amend returning flight to a later date, this change is subjected to airlines' conditions, ticket validity, additional charges and seat availability, etc. Any additional charge imposed by the airline will be borne by the passenger. For tours operated on chartered flights, no extension/deviation will be permitted.
5.4 Amendments to Tour Itinerary by Company
The Company shall endeavour not to make any material alternation to the tour package. However, the Company reserves the right to make minor changes at any time due to unforeseen circumstances without compensation, especially during peak season.
6) REFUNDS
6.1 Refund of Deposit for cancellation
Upon cancellation, the Company will refund the deposit paid according to charges stipulated on section 2.2. All refunds will be paid to you within two (2) weeks to a month. However, during the peak period, refunds may take around six weeks to be paid.
6.2 Refund on Tour Packages if tour unable to confirm
The Company acts as an agent for the service suppliers. After a deposit or full payment is made, all arrangements are still subject to confirmation. In the event that the reservation cannot be confirmed, the Company will endeavour to notify you two (2) weeks prior to the departure date and a refund of the deposit or the tour fare will be made if the reservation is cancelled as a result of the inability to confirm the reservation. In case of credit card payment, refunds will be made through the credit card company. The Company shall not be liable for such cancellation, save that the Company shall make the necessary refund of deposits or tour fare set out herein. All refunds will be paid to you within two (2) weeks to a month. However, during the peak period, refunds may take around six weeks to be paid.
6.3 Refund on Air Tickets
The Company acts as an agent for the airlines. All refund on Air Tickets may take around 1 to 3 months depending on individual airlines.
6.4 Refund for payment made via credit cards
For payment made by credit cards, refunds will be made through the credit card company, approximately within 4 to 6 weeks, or approximately two months, during the peak periods.
7) MODE OF PAYMENT
Payment may be made in Singapore Dollars by cash, NETS, cheques, credit cards or travel vouchers issued by the Company. Cheques will only be accepted if presented to the Company at least 5 working days prior to departure date.
For payments by travel vouchers, all terms & conditions stipulated on the travel vouchers have to be met before it can be accepted as a mode of payment.
8) SPECIAL REQUEST
Any special requests such as special meals, dietary requirements, adjoining rooms, accommodation requirements, etc. shall be communicated to the Company upon making a reservation. Please note, however, that such requests are subject to availability and confirmation by the Company.
9) ACCOMMODATION
9.1 In the event that the accommodation stipulated in the tour itinerary or special accommodation arrangements as requested for are not available, every effort will be made by the Company for alternative accommodations of similar standard.
9.2 Single Supplement
If you wish to occupy a single room, you are required to pay a single supplement,amount .
10) TRAVEL INSURANCE
Arrangement of travel insurance coverage is strongly recommended for trip cancellation, loss of deposit, baggage, personal accident, injury, illness, etc. Under no circumstances shall the Company be constructed as a carrier under a contract of carriage of a passenger and of his/her baggage and other personal belongings. The Company's stall will be please to assist you in making enquiries relating to travel insurance.
11) MEALS
Meals, including meals on board flights, are as indicated in the tour brochures and booking forms. If meals on board are not served, due to whatever reasons, there shall be no refund or replacement.
12) TRAVEL DOCUMENTS
12.1 You shall ensure that you have a valid international passport with a minimum 6 (six) months' validity from the date of scheduled return to Singapore. Prior to the scheduled departure date, you shall obtain the relevant valid visas and health certificates which may be required at the destinations of travel in the tour itinerary.
12.2 Visa
Different embassies/consulates require varying lengths of time to process visa applications. Our sales office will advise you accordingly. If you are not a Singapore passport holder, please request our sales office to check with your embassy for visa requirements. We render assistance in making visa applications, wherever possible. The Company cannot, however, guarantee the approval of your visa application. This service is subject to (auxiliary) charges. (Please check with our staff for the amount). If, for any reason, application for visa or exit permit is rejected, a full refund of all monies paid (excluding visa application fees paid to the respective embassies) will be made if the result of the rejection is made known to the Company at least 35 days prior to tour departure. If less than 35 days notice is given, the relevant cancellation charges as stated under the section 'Cancellation Charges and Administrative Fees' and/or in the addendums to these terms & conditions, if any, will or refund of any tour prices if the passenger is deported or refused entry by Immigration Authorities on the tour for whatever reasons, including improper travel documents, quarantine, custom regulations, possession of unlawful items or irregularities that may cause harm/damage to person or property.
12.3 Where applicable, you shall be responsible for obtaining the necessary exit permits from the relevant authorities including but not restricted to the Ministry of Defence of the Republic of Singapore, valid for the duration of the tour itinerary.
13) BAGGAGE
Each passenger is entitled to a check-in baggage allowance of up to twenty (20) kilogrammes and one (1) piece of hand-held baggage as may be permitted by the carriers. Charges imposed by carriers for baggage in excess of such allowances shall be borne by you. In the event that your baggage is damaged or lost through the willful negligence of the Company's staff, the maximum liability of the Company for each piece of such lost or damaged baggage will be S$200. The Company is not responsible for hand-held baggage. In the event of a claim for such damaged or lost baggage, you shall not duplicate your claim against any other Parties including but not limited to travel insurance companies, hotels, carriers and other transportation companies.
14) RESPONSIBILITY
14.1 The Company acts as agent for the carriers, transportation companies, hotels and other principals of the tour packages. The Company accepts no responsibility for any injury caused to you, loss or expenses incurred by you and damage to your belongings where the Company has not been negligent nor in breach of any duty and or where the aforementioned injury, loss, expenses and or damage results directly or indirectly from any occurrence beyond the Company's control and or including but not limited to the breakdown of equipment, strike, delay, weather, medical reasons, theft, quarantine regulation, customs regulations, cancellation, changes in the tour itinerary and or flight and or other transport schedules, deportation and or refusal of entry by immigration authorities resulting from the possession of illegal and or unlawful items and or holding invalid travel documents and or behaviour and or activities are considered as subversive by the foreign government concerned.
14.2 The failure of the client to follow reasonable instructions including but not limited to check-in and or check-out places and or times or other causes and the losses and or expenses resulting thereform shall be borne by the client. All necessary travel documents shall be the responsibility off the person participating in the tour packages.
14.3 The Company reserves the right to :-
14.3.1alter tour itineraries, travel arrangements, accommodation due to unforeseen changes in flight or other transportation schedules, conditions in the countries of travel or transit according to the tour itinerary or upon the occurrence of a force majeure event and such alteration may be made as deemed appropriate by the Company with or without prior notice to you. 14.3.2 To cancel any reservations prior to departure for reasons including but not limited to the insufficient number of participants the occurrence of which would require the deposit or tour fare to be refunded without further obligation on the part of the company, upon your surrender to the Company of all documents issued by Company for the purposes of the tour package. The Company will recommend alternative tours, either to the same destination or other destinations. Should you decide not to accept the alternative, all monies paid by you shall be refunded in full by the Company without further obligations on the part of the Company. 14.3.3 require any individual to withdraw from the tour if it is deemed that his or her behaviour or conduct is detrimental to or incompatible with the health, safety, interests, harmony and welfare of the other tour participants and the tour group as a whole. Under such circumstances, the Company shall be under no liability thereafter to any such person. 14.3.4 To specify the language(s) in which the tour guide will conduct commentary in.
14.4 No tour guides, tour leaders or other employees or agents of the Company are authorized to commit the Company to any liability whatsoever and the Company shall not be bound by any statement or representation unless it is in writing and signed by a Management Executive of the Company
14.5 All prices reflected on findmerooms.com are correct at the time of reservation. The company reserves the right to revise the tour fares and to determine the date of commencement of such revised priced No refund will be made to any person for unused air tickets or for unconsumed meals and associated tour arrangements or accommodation not used in part or in full.
15) NO VARIATION OF CONDITIONS
These terms and conditions shall not be amended or waived except by written agreement between you and the Company.
16) COMPLAINTS AND CLAIMS
Any complaint and or claim shall be submitted in writing within fourteen (14) days from the date of return to Singapore on the last day of the tour itinerary, for the company's investigation. No responsibility is accepted in respect of any complaint and or claim not so made.
17) CONFIDENTIALITY OF INFORMATION
The Company will consider every transaction as confidential matter and not disclose any information without your permission, unless as required by law